1 reviews | Active since Nov 2016

18 Nov 2016, 14:07

no service

<p>i have a contract a smart s plan. on my signing of the contract i got a promotional data of 1G inclusive of data on smart s plan. this was for every month untill my contract ends.</p> <p>In june this year i was called from one of their marketing agents to convince me to go on to a smart l package.and i asked continuesly will i keep my 1 G and they said yes. end of month my data was gone . we phoned then for 4 days to get the problem resolved which was extremely difficult for them.</p> <p> </p> <p>then for 2-3 months i was back on my old contract with the 1G. this month they just took the 1G away. since the beginning of this month we have been phoning every day. every time they say they will phone back or resolve problem by certain time which it never happend. </p> <p> </p> <p>i am now extremely frustrated and will cancel my contract immediatly. </p> <p> </p> <p>this is not poor service this is no service.</p>

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Replies (1)
Vodacom
Vodacom's reply18 Nov 2016, 15:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

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Vodacom Consumer Website Team