No service

<p>This is my first ever review (except for Vodacom a month ago) on Hello Peter (so, no regular here).</p> <p>I struggled to get any service from Vodacom 5 weeks ago about a data query (22/09/2016), 1- ********** 4170 . Then I wrote a review on Hello Peter. They then phoned me, but because I didn't have reception in Transkei, they left a message. The only word that I could make out, was 'Vodacom'. They then sent me an email, but just a standard data related email, not close to the question I had. This is an incident where I can't phone Vodacom as the query lies with the specialists. After I got the call, I got a new query number (1- ********** 2963), and a sms which says 1- ********** 4170 has been closed. After I came back from Transkei, I rep**** on the email I got from ********** Lesley Abels, twice. No email back, no phonecall. I want to know now, with this query, is Vodacom going to answer my original question, or is they going to refund me on the amount I queried, which is R460.48, invoice date 01/09/2016?</p> <p>Now I have a brand new query. Also no service. About a month ago I phoned to make the data on my one device less. Their was a miscommunication and the consultant upgraded me. I thought she only halved the data I use from month to month, which is why I phoned. So, when I phoned again last week to end all data because I want to go on a new contract with a new device, I heard that I can't cancel the contract (which I didn't know I had). They realised that this was a miscommunication and offered to cancel the contract as long as I return the simcard they posted to me. But they never came to fetch it. Today I phoned in (again) today and I was cut off as soon as the conversation was almost over! And as Vodacom consultants don't return calls, this query is also now unresolved - another lunch time and another day.</p> <p>The cutting off is the 3rd time since last week's query. And no, my ear didn't touch they keypad as the keypad was off.</p> <p>I am with Vodacom from 1998 and always got good service, but the last few weeks is now a nightmare to me. Don't even know how much hours I spent on this!</p> <p> </p>