1 reviews | Active since Oct 2016

04 Oct 2016, 18:31

no service

<p>on the second of October I went to Vodacom to change the date of my debit order. I stood in line for 2 hours!from 9 till past 11. only to find out that my account is no longer R290 which I signed for but R590 which I have no idea how or why. when I asked the vodacom representative she stated that she does not know why and that it happens often. she stated that she is unabke to assist me and that I need to phone Vodacom during the week. she also reported that she can not assist me with changing my debit order date and thar I will have to phone vodacom for this as well. after two hours I recieved absolutely no assistance.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply05 Oct 2016, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team