1 reviews | Active since Nov 2014
No Service
<p>I took my handset in for repairs on the 12/07/2016. Cracked screen and touch not working, Job Number: ********** 8. After numerous unsuccessful calls I then eventually resorted to emailing, I got a response on 2016/08/02, very apologetic about the delayed response and that the store was having trouble with their landlines. On the same day dd 2016/08/02, I was advised that the device was ready for collection, however when I wanted to collect the device I learnt that the device was never repaired even after I clearly communicated and instructed Vodacom to go ahead with the repairs. Today dd 2016/09/26, more than 2months since requesting to have my handset repaired, I again got an apology from Vodacom about the delay and that no action was ever taken to repair the device. So for the past 3 months I've been paying my 2 contracts with no handset device at my disposal.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I still havent received any communication from Vodacom other than the above generic reply. On Monday I got an email from the store ensuring me that the devise will be ready for collection by latest today being Thursday. When I went around to the store to collect, I again heard learnt that they haven't even started with the repairs! F#%$ing PATHETIC!!! My experience with the so called managers at Vodacom is that they are not rude though, just inefficient and uns****ed to be in a management roll! Not to mention this social media team. They asked me to email the my details through which I did, along with the facebook correspondence, just to get a reply asking me to explain my query again. What a waste of time!!!
I have 18 staff which all have a monthly cell phone allowance. I have now decided that I will not process any claims for Vodacom, which will force them to make use of another network. I too will now start looking to move my contracts to another service provider! Thanks for nothing Team Vodacom!
I still havent received any communication from Vodacom other than the above generic reply. On Monday I got an email from the store ensuring me that the devise will be ready for collection by latest today being Thursday. When I went around to the store to collect, I again heard learnt that they haven't even started with the repairs! F#%$ing PATHETIC!!! My experience with the so called managers at Vodacom is that they are not rude though, just inefficient and uns****ed to be in a management roll! Not to mention this social media team. They asked me to email the my details through which I did, along with the facebook correspondence, just to get a reply asking me to explain my query again. What a waste of time!!!
I have 18 staff which all have a monthly cell phone allowance. I have now decided that I will not process any claims for Vodacom, which will force them to make use of another network. I too will now start looking to move my contracts to another service provider! Thanks for nothing Team Vodacom!