1 reviews | Active since Jul 2013
No service
<p>I am so ****ed off with Vodacom its not funny. Over a month ago I was purchasing 1 gig data using *111* and it loaded it 4 times instead of one. I then spent over numerous days and 5 hours of being on the phone to try get it fixed without anyone taking any notice. I then said if nothing was done I will stop the debit order from going threw. The ref wasA2-1SBX-2LRZE. I was then insulted by getting a credit for 59 rand. This month I spent another 2 and a half hours on the phone again doing Vodacoms job one of the references is ********** 06 and also spoke to a manger yesterday who promised to call me back which did not happen. Now to make things simple. I have done my part very diligently and Vodacom has waisted my time with incompetence and pure negligence. Your debit order was stopped and Vodacom has not been paid and will remain unpaid until im compensated and paid extra for over 7 hours of calls and time wasted for pure negligence as if I did it to my clients I would be fired and charged. This is my final and last effort to resolve this and I repeat NO DEBIT ORDER WILL BE AUTHORIZED UNTIL IM COMPENSATED AND IF VODACOM CUTS OFF MY SERVICE FOR ANY REASON I WILL CANCEL THE DEBIT ORDER PERMANENTLY. Vodacom can treat this as a loss.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
