NO SERVICE

<p>Vodacom informed me twice that I can cell one line without any amount owned I explain them twice I need a quote due to an upgrade made on the account but I am not paying what I singed for. And twice I was informed that there will be not cost. July 2016, my invoice showed that they will debit my account with R5 855.77.</p> <p> </p> <p>I phoned to query the amount and was told that they cancelled the 082 line. Shocking I explain to her what I was been told. She told me that she’ll send a request to the account department to Re-activate my account and it takes 2-5 working days.</p> <p> </p> <p>Several calls made to Vodacom to ask the process, they will start to assist me and then the next moment my call is been transfer to the department where you score your service. And due to the one line cancel my other line cannot make calls. I really do not know any more what to do as I do not receive proper feedback as to how to re-activate my number.</p> <p> </p> <p>My monthly account should be R199 & R 8.33 (Flex200) Chatz Store Special + R 249 & R8.33 (Flex110) on line = R464.66 pm x 24 months</p>