No service

<p>We went to Vodacom to change our contract to a lower rate but also requested a new cellphone.</p> <p>We paid the upgrade fee of R150.00 each and I purchased a cover for the new phone.</p> <p>On 1st August I received a message about the free email service fron vodacom was no longer active.</p> <p>This did not worry me as I do not use the service.</p> <p>Later we realised that we could not make calls.</p> <p>And two weeks later we still cannot make calls.</p> <p>So we need to get into the car and travel to the nearest vodacom dealer. They call and we get told that the problem will be rectified within 5 hours. This has been done at leat 10 times.</p> <p>We asked for the contract to be cancelled, took the handset back and asked to be put on pre paid. Yes they gave my money back including the cost of the cover.</p> <p>We cannot load airtime, cannot transfer from another phone and cannot load a voucher.</p> <p>Now I'm waiting 5 hours to get service as promised by vodacom this morning 09H15</p> <p>What a circus.</p>