1 reviews | Active since Aug 2016
no service
<p>As Vodacom went on to a new system our data on our tablets have been blocked for the last 2 weeks. After numerous calls regarding the problem that we cannot connect to 3g we keep been told that our account has been blocked due to a credit limit. We get 2 gig data a month with our contract . It has been confirmed numerous times that the account is in order and the available data is there but no one can unblock the accounts. We have now told twice before today for the third time someone will phone to get it unblocked. STILL WAITING. Numbers in question are ********** 735 and ********** 351. Ref I got today is 1- ********** 9507. This is total ridiculous. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day, as per my previous complaint our data was switched on for 4 days and now once again our data has been switched off. this is totally rediculous, our accounts are up to date and have NEVER been in arrears so I cannot see the cause of Vodacom blocking our account continuously. My husband has been sitting at VODACOM Midrand for an hour now and still has yet not got any service. What must we do to have this rectified as it does not look like that Vodacom nows what it is doing by blocking accounts that get paid every month, if the account was in arrears it was another story but for goodness sake this is pathetic.
Good day, as per my previous complaint our data was switched on for 4 days and now once again our data has been switched off. this is totally rediculous, our accounts are up to date and have NEVER been in arrears so I cannot see the cause of Vodacom blocking our account continuously. My husband has been sitting at VODACOM Midrand for an hour now and still has yet not got any service. What must we do to have this rectified as it does not look like that Vodacom nows what it is doing by blocking accounts that get paid every month, if the account was in arrears it was another story but for goodness sake this is pathetic.