1 reviews | Active since Jul 2016

27 Jul 2016, 11:03

no service

<p>i've got one big problem on vodacom's data service. I did speak toe costumer service on sunday that told me that they will look into the problem . they never phoned me back. I log a request via sms to vodacom to phone me nobody phoned me. I went to a vodacom shop for service they also couldn't help me. They personally log a request that somebody must phone me in connection to my data problem , still nobode has phoned me. I tried to phone costumer service today again , hold on for 25min and no answer. </p>

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Replies (1)
Vodacom
Vodacom's reply27 Jul 2016, 13:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team