No service

<p>I am so frustrated. My account has been soft locked due to me reaching my credit limit.<br />I have been phoning the call centre since last sunday to get a resolution. A service request has been logged as well.</p> <p>Every time I phone another department than the Customer serivce department - the IVR loops me back to customer services... who cannot assist me</p> <p>It takes forever for your consultants to get onto the correct system before they can assist me.</p> <p>I tried to do the upgrade of my phone online and was unsuccessfull, had to go through the call centre in the end.</p> <p>I have the Samsung Galaxy s 7 package - phone was delivered but no tablet?</p> <p>I have not been able to put the phone on to use the data that came with it - since my account is locked.</p> <p>My account is locked as i have reached my credit limit - however my invoice to date was no where close to my credit limit. Regardless of that you took a debit order from my account in June that was well over my credit limit.</p> <p>Can someone please explain this to me? I also want to know how long I still need wait for my phone to be connected.</p>