No service!!!!!!

For the last 3 years I battle to get my cell phone bill statements from Vodacom monthly. When phoning in they do sent it to me. They have no idea what the problem is and how to fix it. I always get a sms stating that the problem is fixed. Never a phone call as requested, If they do not know what is wrong, how can they fix it?? If the new what they were doing they would call me back with an answer. Kevin Bester said it is fixed, but refuses to call me. He has no idea what was wrong. Theo, one of the team leaders was suppose to phone me back, nothing happened, as expected. Why must I pay every month on time if I can not get my statements?? If Voidacom can not fix the problem or phone me back to fix it I would like to cancel my contracts, and go to some company that can actually give me service. I do not believe a big company like Vodacom can not fix the problem. I want some one to call me with answers. Is that to much to ask?? Vodacom is useless when it come to customer service.