no service

I gave notice to convert my number to prepaid no *** since the 31St march my phone doesnt have sercive, i called yesterday spoke to different consultants but the person who was mostly rude was Thando who transfered my call even though i resquested not to be transfered i than spoke to the manager Marcelino who i explained the query to and told me the was a problem with migration and he willl investigate and get back to me after an hour till today im waiting for his call. I still dont have a service on my phone and onone seems to know what is happening because they sending from pillar to post. Im so disappointed with service i have received and even considering to port my number. I dont understand why vodacom would employ such *********** and useless people. And im not even suprised why Thando was rude to me because that is the attitude she gests from the managers