No service!!

odacom… I got myself a Apple watch last year August. I struggled for a month to get the OneNumber activated. Then April this year they canceled my OneNumber! I reported this matter to the Vodashop where I got my watch from. After struggling for almost three months, they said I must book the watch in. After numerous enquiries, I told them that I am no longer going to pay for a service I don’t have. Needless to say, I started receiving phone calls from Vodacom saying I am in a-rear with my account. I told them that I took this up with the area Manager. Two weeks ago I got my watch back (Problem still not resolved) When I took it out of the box the watch was damage’s (scratched) and a smudge mark on the inside of the screen. I contacted the Vodashop and informed them. They said they will send a email regarding this and they will get my OneNumber sorted out. Since then I made several inquiries regarding this. All the Vodashop assistant tell’s me is that she is waiting to hear from them. It is like I am running into a wall.