RB
Ryno B

1 reviews | Active since Mar 2020

10 Oct 2023, 21:08

NO SERVICE

Really sad that I had to experience this service in a Company I trusted as my First Cellphone Contract. I paid the account in advance, Debit order was cancelled without my confirmation. I requested a Limit on my account and Data went over. 1. Debit order cancelled without request 2. I had an open line, where i specifically requested a Topup. 3. After I relegalized I want a limit added, nothing was done. 4. The amount of R17000 paid in advance was capitalized against hardware without request. 5. Today my account was Blocked, after they have listened to the recoding, promising they would put a credit on the account. Nothing was done. 6. Requested 2 other lines to be cancelled, not sure if this was done. 7. My account has now been suspended and no department willing or capable to help.

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Replies (1)
Vodacom
Vodacom's reply11 Oct 2023, 07:11
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team