No Service

I have been trying to get hold of your Contract Call Centre since yesterday, I waited on average 35 minutes without being routed to a consultant and decided to end the call and this happened on multiple occasions. I am unable to call Lesotho from my number and it is of utmost importance that I make the call as it is regarding funeral arrangements. When I call I am told that I am not authorized. Where should one go to get service if even your Call Centre is never available to take our calls. I have been on a call this morning for more than 45 minutes and still do not get routed to a consultant. Do we really have to beg you to be serviced especially at this critical time? What's even irritating is that I have International Calling that I was told to subscribe to. Mxm...I am even considering cancelling all my contracts and move all my numbers (prepaid and contract) to other networks. What kind of a service provider are you? Even if you are experiencing high call volumes, it can't be that one has to wait that long. Are we being serviced by one person?