NO SERVICE!!!!

April 2015 I handed in my 4 month old Sony Z2 Experia for a repair, software related and crack on back cover. JOB NR***8. First the advisory consultant at the service centre, The Bridge PE, sent me away to a cellphone store down the road to do a software upgrade, although under warranty. They said I MUST take it to Vodacom as its under warranty. So I went back to Vodacom who reluctantly booked it in and told me it'll take 2 weeks. I accepted. I then received daily sms notification of where my handset was. Until 3 weeks later the messages stopped. I'm living 75km from this branch, so 6 weeks later I went to the store to request where my phone was. They didn't know and referred me to repair centre, 10km away. They informed me there, a quote to repair is outstanding. I told them I haven't received so they gave ME a number to phone THEM to Request my quote. Received and accepted. Another month elapsed. No word, so again I phone The Bridge centre. Phone was maybe hijacked on truck, lady checked, no it was by them but not fixed. instructed them to fix, it'll take 5 days. 4 weeks later no answer, so again I drove there. Phone missing &amp