TM
Thulie M
1 reviews | Active since Aug 2019
06 Apr 2024, 10:11
No service!
Why is being a Vodacom client such a frustration?????????Received a notification regarding my Fibre price change and speed increase that I have not requested , took my precious time to call the Fibre department to enquire/seek clarity on the 2024-04-03@11:01 for an agent to inform me that the systems have issues(fair enough) and she will call me back . Days later I have not received that callback, why? Am I expected call again ?Me , why ?Being a Vodacom client is ALWAYS a frustration.
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Vodacom's replyOfficial
07 Apr 2024, 22:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Apr 2024, 22:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TM
Thulie M's updateReviewer Update
08 Apr 2024, 12:23I did contact the call center and I was advised that the systems are down and I will be contacted back, why must I call back since your agent could not provide a ETA on your system errors, and lastly how does a fee move from R299 to R699 costs or not this is day light *******.
TM
Thulie M's update08 Apr 2024, 12:23
Reviewer Update
I did contact the call center and I was advised that the systems are down and I will be contacted back, why must I call back since your agent could not provide a ETA on your system errors, and lastly how does a fee move from R299 to R699 costs or not this is day light *******.