CE
Chris E

1 reviews | Active since Aug 2015

17 Aug 2015, 09:29

No service

Hello<br> <br> I renewed my contract with Vodacom at the Smartcom in Hyde Park at about the 25th of June 2015. I use to have the Blackberry Data bundle for R51 a month and after I was told by the consultant Darryl Koopman that this offer has fallen away took out a R329 uChoose Flexi 110. The salesman advised that once I reach 200 mb of data, 75 min talk time and 200 sms I will have to top up myself and this is what I preferred. To my shock I now received an invoice for R1330.70 and on querying this with your call centre they advised that this was data used in the week up to the 1st July 2015. At NO time was I told that this will happen and furthermore on checking my phone on instruction of the call centre supervisor it came to light that I used 446 mm of date. Is this what 446 mb cost as I yesterday bought 1 gb for only R150.00. I am discussed with your actions and want you to rectify the account asap.<br> <br> I have lodge a complained with your Customer Service and they send me the above reference and requested I send this mail.<br> Submitted 2 times and no respoce

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Replies (1)
Vodacom
Vodacom's reply19 Aug 2015, 17:03
Official
Hello Korf100,

Thank you for notfiying us concerning your query. We will have this investigated and be in-contact with you thereafter. Regards, Yunus