DL
Donovan L
1 reviews | Active since Apr 2015
19 Aug 2020, 10:26
No Service!
As a Fibre provider in Port Elizabeth.....STAY AWAY!!!! If something goes wrong with your line because its not theirs its Frogfoot....they simply shrug their shoulders and say sorry cant help you!!! I curse the day I was suckered into a fibre deal with Vodacom.
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Replies (2)
Vodacom's replyOfficial
19 Aug 2020, 11:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Aug 2020, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DL
Donovan L's updateReviewer Update
21 Aug 2020, 08:43So they did contact me yesterday, simply to say they cannot do anything about this issue and they are "Sorry" but thats how it is! I find this Shocking absolutely shocking. Then to add insult to injury the fibre line went down again yesterday, albeit only for 6 hours! Stay away from Vodacom and Frogfoot in Port Elizabeth when it comes to Fibre!!!!!!!!!!
DL
Donovan L's update21 Aug 2020, 08:43
Reviewer Update
So they did contact me yesterday, simply to say they cannot do anything about this issue and they are "Sorry" but thats how it is! I find this Shocking absolutely shocking. Then to add insult to injury the fibre line went down again yesterday, albeit only for 6 hours! Stay away from Vodacom and Frogfoot in Port Elizabeth when it comes to Fibre!!!!!!!!!!