SB
Steve B

1 reviews | Active since Jun 2020

08 Jan 2021, 16:55

No Service

Table View Mall In Sunningdale Cape Town has two Vodacom shop. I went into the one and wanted to take out a R1,000.00 contract. I was told it takes three to four hours to have the contract approval. Well after three days I am no further to getting their approval. After three days I took my application it to the other Vodacom shop, in the mall and told them they have an hour to get the application authorised. They clearly did not want the business because if they had they would have at least contacted their H/O explained what the problem was and whether they, their H/O, could assist with expediting the application. Surely Vodacom should have other processes in place where their different shops experience problem. Clearly not. I should have known to stay away from Vodacom because whilst I was in their shop two different customers came in and both complained about Vodacom's service or should I rather say the lack thereof. I should have known not to approach Vodacom but I have definitely learnt my lesson. Clearly Vodacom does not want new business.

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2021, 09:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team