YN
Yolande N
1 reviews | Active since Oct 2018
10 Dec 2020, 06:48
No service!!!!
Vodacom customer care ignore ny request to change my debit order date then they charged me sone crazy amount to rerun the debit order. The data was freezed but never put back after payment. Sent vodacom an email with proof of the request to complaints departments, they don't give a toot. They've got too many customers to care about one lousy contract i guess.
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Replies (1)Vodacom's replyOfficial
10 Dec 2020, 07:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Dec 2020, 07:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
