No service

I went to Vodaworld yesterday afternoon. I wanted to port my number from MTN prepaid to Voda prepaid. As I walked into the building there is a Voda shop on the left where i asked and enquired for the service i wanted. The lady who controls queues send me to Voda Customer Care shop down the passage where she said, i would get helped. I went there and the lady who works on controlling queues, told me that the Voda shop, where I came from is the one doing ports from other networks for prepaid. She asked if i had all the required documentation and sim card of which I answered Yes but insisted that they don't do those from her side and should go back to the Voda shop. <br> I went back to the Voda shop to be told to go back to Customer Care shop as they don't do that. I don't understand is it that people don't know what they need to deal with or just plain don't wanna help customers. I felt like a little child being sent to-and-fro like a headless chicken. If I struggle to do simple process like porting, what would it be with service once i'm a customer? That was disappointing to say the least from Vodacom