No SERVICE!

On the 21st of June I phoned to settle the amount outstanding and cancel my contract. I was told to pay the amount, send proof of payment, copy of my id and the supp**** form to the retentions department and the contract was cancelled. I believed it was done, until 2 months ago I started getting statements for other amounts than that of the debit-order I initially signed.

On enquiry, I was told that I don't have a chance of getting a refund on the extra money that they deducted. I have proofed that the correct documents was sent to the correct e-mail-address on the very same day as my telephonic conversation with their consultant and after several mails to request the matter to be settled, nobody bothered to rectify this or even have the common decency to call me regarding it. I am very disappointed as they are quick to take money from me but not as quick to refund money owed to me.