No service

My account was upgraded without my knowledge. I called vodacom and almost 3 weeks later no response. Have emailed the ***** department, no response. Have spoken to, Mpho Zikhala, Nkululeko Nondescript, and lastly Yasien Ismail who tells me other agents gave me the incorrect process. So not sure who is competent and what info is needed. Once again service means, ignore member until they go away