WS
Wendy S

1 reviews | Active since May 2018

07 May 2018, 19:06

No service

I have had endless problems with Vodacom, for the past 2 weeks I have been trying to get them to fix the internet and all they say is they will provide FEEDBACK. For the last year I have asked them several times to install a booster for us, now they say they do not install boosters anymore, they installed one for our tennant about two months ago. They say I should buy my own booster but how can I if I cant work from home because the internet is pathetic and I cant teach online. I do not want FEEDBACK I want a SOLUTION. A permanent solution.

0
Replies (3)
Vodacom
Vodacom's reply07 May 2018, 22:01
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

WS
Wendy S's update08 May 2018, 18:56
Reviewer Update
Vodacom still has not FIXED the problem, they still say I should wait for FEEDBACK. Please take ACTION!
WS
Wendy S's update24 May 2018, 15:37
Reviewer Update
Vodacom installed a booster today. THANK YOU!