NO SERVICE

The one star is too much for the service i received from this customer call centre.

I normally don’t expect much service in this country and rarely complain however I just found the service I received from the Vodacom call centre this morning revolting. I was only given one word answers and no assistance. I was approved for a new contract after years of being contacted by marketing, I am now awaiting the phone to be delivered and received a miss call yesterday at 7:30 only and again today the same time so considering I app**** I thought they require info just to my surprise I was advised the contract was cancelled as they could not get hold of me at 7:30 two days in a row, I advised the consultant I was driving and I’m phoning back that was at 8:00. I now need to re-apply

Sorry Vodacom I will not re-apply and will be changing my service provider, this was just to advise you that the normal working hours is 8-5 and people like me are driving at 7:30 and that it is ******* to talk on your phone while driving so maybe consider changing your times when calling for deliveries between those hours.