EVdW
E.M. Van der Walt
1 reviews | Active since Jul 2021
19 Aug 2023, 16:54
No service
Such bad service with our wireless. We were advised to upgrade (in Jan 2023) for better reception and still only a download speed of less 3 and upload speed 1.5. It is supposed to be 30! We even have an external antenna. After numerous complaints and emails, the silence is deafening! And still we must pay and pay for nothing. We work from home and needless to say that it is virtually impossible. Vodacom, you are such a disappointment 😞
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Replies (1)Vodacom's replyOfficial
20 Aug 2023, 10:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Aug 2023, 10:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
