NO SERVICE

On the 28th of September I Have upgraded online and received my new hanset as well as a complimentary handset, as a week goes by, I went onto my vodacom and saw that I had an extra number on my account, I phoned to hear where this new number came from and was inlightened that with the second handset a sim card was included, which I than said that I have only received one sim card which was for my primary number.....and here it just went awol.....They arranged the 2nd sim card to be delivered twice and not getting the delivery as the order is still open on vodacoms side ......after countless calls and fighting for a month and speaking to different departments Acc dep/ online department/upgrade Department customer Serive dept and speaking to untrained and unsifficient consultants . I then spoke to a consultant on the 31 October and she instructed me to go and buy a contract simcard and do a sim swop as this was the easiest way to get this month long problem sorted and to then just email them the slip and they will refund me. WOW well yesterday I drove my petrol out to go and get the new simcard at Mall@Reds to be able to do a sim swop on so that the I can get this sorted....just to go there and do everything, and was told everything is fine ............so I sat last night wanting to activate the simcard and I phone once again just to hear the order/Service/Simswopping is still open and they cant help me activate the simcard as the process of the simcard is not closed and still shows open on the system, and I have to go back to the store and ask them to complete and close the order......Now I really had enough of this ****** useless service which is now costing me money because you have untrained staff. I want an answer how does this work? how do you have no customer service? how do you train your staff ..... I will make sure everyone knows what ****ty service and problems they are going to have when they sign up with Vodacom. I will drive to mall@reds and will send my slip for my petrol that I had to drive out because of your *********** staff.