No service!

I was recently contacted by a rewards company from vodacom claiming to want to reward me for my many years of being a loyal client. Never knew being a loyal client would be to my own disadvantage. They sent me the package and contract which I had the option of cancelling within a certain time frame. I decided to cancel the contract as it was not what they promised me it would be and was not functioning as it was supposed to. Apparently vodacom can only cancel the contract if their couriers RAM collects the package from me again? Asked them to please let me know before they go to my house so that I could at least take off from work to meet them there. Who sits at home for 2weeks from 8 to 5 waiting for a courier company??? They said they would arrange it. 2 Weeks and nothing happend, not even a follow-up from vodacom. So again I spoke to vodacom and arranged for them to pick it up from my place of work. Been 2 Weeks again and what do you know, still no vodacom. I've spoken to vodacom 4times now and also to their rewards company (which I must add have been much more helpful than vodacom itself even though they could not do more for me). To top it all of they still deduct the money for this contract I am trying to cancel from my account via debit order plus I've been wasting airtime trying to get any reaction out of a company that has been happy taking my money all these years. I am truly very unsatisfied to say the least and wish you would just wake up and do something from your side for a change!!! There is no such thing as good service anymore!!