NO SERVICE

Upgrade done on online website, they called a different number in order to do confirmation of the contract, they were given the correct number but never called again. firstly why do they contact a different number to the one that is being upgraded, my number is also the main number with Vodacom. No assistance from their call center, "You need to wait for a call from the confirmations department" is the only answer i get. Upgrade requested on 29/09/2023 - yet upgrade not processed as yet.