NB
Neesa B

1 reviews | Active since Jan 2010

13 Dec 2023, 14:47

No service

Extremely dissatisfied at the service I've received from Vodacom. I've taken out a contract and specifically mentioned that I will be out of town so arranged for delivery on Tuesday. We'll, they use an income. Petent courier service SkyNet, but vodacom also captured my address incorrectly and delivery failed. I have been trying to contact SkyNet since this morning, nobody ever answers, but vodacom is offering no assistance or sultions. And ties did not give me feedback as promised, then edward tried to help, but became agitated when I offered solutions. Every option was impossible. I've been a vodacom customer for years and very disgusted and the inefficiency and incompetence. Keep your contract, I'm sure MTN would be more helpful

0
Replies (2)
Vodacom
Vodacom's reply14 Dec 2023, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
NB
Neesa B's update18 Dec 2023, 11:56
Reviewer Update
I am very pleased that a rep from Vodacom did contact me and certainly made a plan to deliver my phone. My available time was very limited and they delivered within the time frame. I am very pleased that my favorite network provider did not let me down again. Thank you for turning a bad experience into a good one.