No Service

To be honest, if I could rate Vodacom's customer service I would have given them a -5.

In June my father (the account holder) went to Vodacom in connection with an insurance claim. On the day he received a limited edition Huawei Y7p with headphones, while at Vodacom he got also got 2 additional limited edition Huawei Y7p with headphones on contract.

The phones were delivered from VodaWorld on June 15, 2020, when we opened the package we discovered VodaWorld send the wrong phones (Huawei Y7 with no headphones).

We went to our closest VodaShop and they said they can't exchange the phones because it was delivered from VodaWorld. Several logged complaints (with Vodacom customer care), a few more trips to our closest VodaShop, a conversation with the courier company later, and an offer to travel to VodaWorld ourselves; and Vodacom has still not contacted us about the phones yet. We're currently in the middle of August and we still have the wrong phones ****ouched) at home.

When I last spoke to a Vodacom representative (August 03, 2020) she explained if Vodacom can't get hold of him they log it as unsuccessful and that's the end of the complaint. I, however, told her there were no calls from Vodacom to his number, and due to his work, he provided 2 additional numbers (from which one is his work number) to call him on.

The lady rep****, they won't call any other number if it's not used by the account holder, in which I rep**** but Vodacom has no problem calling me when it's about insurance purposes or if they want more money.

At the end of the phone call, she promised that a supervisor will contact my dad (On his number or an additional number I provided); and if a supervisor has not contacted us by the end of the week she will contact us.

It has been 2 weeks since the last promise/call and honestly if the HelloPeter review can't help us before the end of August I see no other solution but for us the get legal advice.

Thank you for your time and I hope to hear from you soon so we can resolve this issue.