No service

I nigel roets called the data support centre around 4pm today to find out if there is a problem with the network on bis service.. I was informed there is nothing wrong.. I even registered my device again on the tcip settings and still the same problem,and i was not the only person experience this problem.. What is wrong with vodacom?? There is a problem because my signal is coming and going on my bb9720 sos. Please call me to assist *** if you cant get through or ***