No Service 15 days and counting

<p>During the middle of August I requested to move from contract to prepaid at the end of the month. I received an sms confirming my request. On the 30th of the month my service was disconnected. I phoned to enquire and was told that due to a system error my account was flagged in arrears and it would be corrected within 2 hours. I waited until the next day and I still had no service. I phoned again and was told that this could be due to the migration to prepaid and that I should turn off my phone for 24 hours. On the 1st of Septemeber I still had no service. I phoned again and was told that my account had now been disconnected and they needed to escalate to backoffice to resolve this. I emailed customer servive on the 1st, 6th 8th, 12th and 14th and got replies from Bulelani Skulu, Mthuthuzeli George and Noluvuyo Mgwangqa saying it was escalated to back office and finally the Clientele Information Center (CIC). Its been over 15 days and I still have no service and no feedback when this will be resolved. Having been a customer for over 15 years Vodacom clearly places no value on reatining me as a customer. This is terrible service. My reference numbers are 1- ********** 9592 and 1- ********** 5818.</p>