No service

Well well well, what do you know, please don't ever upgrade via the NET. My contract was near expiry so hubby upgraded my contract, via net. UPGRADE = GETTING BETTER.. what a joke. Three days later NO BIZZ, less airtime and of course can't contact anyone in any call center. I now have a flex plan, didn't want that. I had a top up before. <br> Stayed on the line for over 3 hours two days in a row. Oh sorry can't help phone this number or that number. Then sit on hold and listen to 'My african dream' for all that time, over and over again. <br> So we go on line ah ha... we can lodge a complaint via net to email whoot... what a joke.. after pouring your heart out, there is simply another kick. Oh we found answers to your questions... no email was sent. We have been with Vodacom for 16 years, and it is the first time we feel cheated and **** to. So guess next they will tell us to go into one of the main stores that is over an hour and half drive away and sort out my bizz, so we should have started there first time.. so disappointed. <br> Oh and by the way, I started a new contract yet again, so after 4 years of the same contract, it is now a new one... so sad...