No service

Two of my Vodacom lines were terminated without my consent or permission on 26 February 2015. I was referred to the Vodacom store in Greenacres Port Elizabeth to apply for both numbers and collect new SIM cards which I did. I then called the 111 centre who confirmed they had received the forms and was told it takes seven days. I have called every day this week to be told a different story each time. I'm without my two lines!