NO SERVICE

I PHONED YOUR NUMBER 111 NOW @ 08H19. WAS ON THE LINE TILL 09H03. IN THIS 43 MINUTES AND 49 SECONDS I QUERIED MY BILL. I RECEIVED NO STATEMENT THIS MONTH AND FOR NEARLY 44 MINUTES I WAS NOT ASSISTED AT ALL????? EVENTUALLY THE CALL WAS JUST DROPPED. GO AND LISTEN TO THE RECORDING, I PHONED FROM MY CELL ***. I NEED 1ST OF ALL A STATEMENT, 2NDLY I NEED ITEMISED BILLING SENT TO ME AS SURELY YOUR DEBIT TO GO OFF TONIGHT IS NOT CORRECT. I NORMALLY PAY R594.01 AND THIS MONTH YOU WANT TO DEBIT R784.21. WHY ?? ALSO MORE DISTURING IS THE CURRENT USUAGE ON MY CONTRACT FOR THE MONTH OF MARCH. THERE IS A BIG MISTAKE ON YOUR SIDE AND I NEED TO TO BE CORRECTED IMMEDIATELY. SOMEBODY WHO CAN ACTUYALLY ASSIST ME AND DONT KEEP ME HOLDING FOR NEARLY 44 MINUTES BETTER CONTACT ME AND SOOS TO SORT OUT THIS MESS. HOW CAN MY BILL BE SO HIGH IF IT WAS NEVER BEFORE THE CASE. CONTACT ME URGENTLY WITH ALL REQUIRED.