No Service

I really do not know why corporates have call centres that cannot sort out anything. I have phone on the 4th March for an upgrade (After holding on 20 minutes on the phone). Been told that the phone is in stock and it will be delivered within 3 days. This is now 2 weeks later and no phone. Went to Vodashop in Centurion mall (At least they are helpful and try to sort out problem) but still no phone. After calling the call centre daily and spend a hour per call with promises of call-backs. Still no phone. Trying to get a phone in the Vodashop, Vodacom need to cancel the order on the system. Phone again, Hour on the phone with a promise that the order will be cancelled within 5 minutes. After 3 hours nothing has been done. Another hour call to the help desk and another promise. So after 12 days no phone, No Service, No call backs. Vodacom's call centre staff is not facing the customers so they just do not care. There is no urgency to assist. This is the worst experience of my life.