ES
Elmaré Schulz

1 reviews | Active since Feb 2016

11 Mar 2016, 15:12

No service

I am complaining about the same problems many times. I do not receive my bills it does not matter if it is posted or emailed. In the post it is always after my debitorder went off my bank account. Email the call centre advice me to get a new email address because they experience problems with gmail accounts. Secondly if i try and log into the app it just say my cellnr and email do not exist. I use this nr since 1997. Call centre say they log a request. The signal problems that i reported on hello peter on 24 February NOTHING IS GOING ON WITH THAT i have to wait for one day some day if technician come this area. Pathetic is still a compliment for Vodacom. They suck. I dont think it is fair to deduct money from my account and i have to phone and ask what is the amount outstanding. Furthermore you take my money every month but deliver no service at all.

0
Replies (1)
Vodacom
Vodacom's reply12 Mar 2016, 08:45
Official
Hello E Schulz ,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team