No service

I logged an Sr and vodacom close it with zero action. Here is the email I received:Reference Number:

SR***

Customer:

CHRISTOPHER NEAL MCCLURE

Site:

OWNER (ZE1***7)

Service Request Status:

Closed

Service Request Opened on:

04/08/‪2022 14‬:05:56

Service Request Summary:

FTTH Technical Support , Slow Speed Wi-Fi

Update by Martin Luther King Joseph Phillips:

If you need any assistance, please phone customer care on ‪***‬, anytime of the day. Please have your reference number ready.