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Bryan B

1 reviews | Active since Sept 2020

07 Sept 2020, 17:47

NO SERVICE

Vodacom network department cancelled 2 of my lines due to network issues. It has taken 5months to resolve this cancellation. They collected the handset and after 6 months and about 300 calls to them. They still can't resolve this matter. Loads of promises with NO results from cancellations to retentions to customer services to collections. Every single department is PATHETIC and useless as the next.

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Replies (1)
Vodacom
Vodacom's reply08 Sept 2020, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team