No service
I have fiber with Vodacom since September. For the most part of September there was little to no reception. I have contacted Vodacom several times for a credit for September, I was promised a call back from the regional manager in October. It is the 8th of November today and still no one contacted me. The whole amount was debited from my account. My last resort to get Vodacom's attention is to put it on hellopeter. I need answers!
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Vodacom's replyOfficial
09 Nov 2019, 15:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Nov 2019, 15:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
11 Nov 2019, 18:25Still no word from Vodacom!!! You don't have any customer service at all. In the meantime we had no service Saturday, was some time off on Sunday and today. You can phone to report the fault but no one answers. The way I feel now is to cancel this fiber contract
's update11 Nov 2019, 18:25
Reviewer Update
Still no word from Vodacom!!! You don't have any customer service at all. In the meantime we had no service Saturday, was some time off on Sunday and today. You can phone to report the fault but no one answers. The way I feel now is to cancel this fiber contract