No Serivice

<p>I did a sim swap with vodacom last week, i am on contract, i realised that i cannot make calls i call the contact centre they tol me that i need to RICA the sim card at the vodacom shop, i went at the shop they told me that i owe hence my line is not working, i called the accounts dpt they saying that my account is upto date "they suggest that i should REDO a sim swap, i need to know what kind of a service is this? firstly the contract sim card i pay for its not R1.00 like the ones i get from pep now who is going to pay for it?, i went to the vodacom shop they say they dont RICA the sim swap, nw i am left with no answers no solution i dont know what to do and what i know is that deductions will be made on monthend with this discusting service please help me.</p>