MW
Moritz W

1 reviews | Active since Nov 2022

29 Nov 2022, 13:54

no serice and very rude staff

shocking customer experience at the shop. They so called manager was not assisting at all and left us standing in the shop for 15 min after she told us she'll help us now she disappeared in the back and never came back. The other two staff where busy with a MTN customer who wanted to buy prepaid airtime, to be honest not sure why the staff did not told him that he is in the wrong shop. The other staff was also not interested to help us. It's not the first time that we received horrible service or rather no service at the vodacom shop in Hout Bay. Only good news that the alarm clocks of the displayed phones all work and will ring in the next couple of days many times as we had enough time in the shop to test all phones ;-)

0
Replies (1)
Vodacom
Vodacom's reply29 Nov 2022, 14:44
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team