NO SERCIVE, POOR CUSTOMER CARE

below email was sent to *** on the 11th November 2023, and this is my seconds post after i posted 1 last week, STILL NO FEEDBACK AND I WANT THIS STUPID CONTRACT CANCELLED

I HAVE NEVER IN MY LIFE HAVE HAD SUCH A BAD SERVICE FROM SERVICE PROVIDER, VODACOM IS THE WORST EVER, I REGRET EVER TAKING THIS CONTRACT, THOUGHT THIS COMPANY IS THE BEST..ITS ACTUALLY THE LOWEST SERCIVE PROVIDER, DONT UNDERSTAND HOW THEY STILL RUN THIER BUSINESS Good day

I went to the Vodacom shop at Festival mall on the 3rd November 2023 as my router wasn’t working and the technician said he will log a call and I get an sms , to date I never got an sms I had called to follow up, he only gave me the log number today (***6 ) .

I was advised that the router is still not repaired and I was never given a timeframe and I don’t know what happened, I have just had this contract for 2 months , I just called them now and spoke to Dimakatso to ask regarding my account as its been 3 weeks without the router.

Can you please give me feedback regarding the pro rata for the days the router is offline as I will not pay for the full service while I didn’t use the service.

She told me that you don’t pro rata and I told her I will not accept that as I pay for a service and I didn’t use or get the service so I will not pay for the full month, so I need urgent feedback on this matter.

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