No sense of urgency, very inefficient

I have been using Vodacom fibre in my last residence as they are the only service provider you may use when staying there, fine. I have now moved to another residence, 1.2km away and completed a relocation form. No one has contacted me, when doing a follow up, I’m told it takes 30 days to complete the request...30 days??? When it takes 7 days to sign up with a new service provider? You can’t be serious. It’s not like I’m moving to western cape, I’m in the same suburb and already a paying customer, I am in a new apartment now just a kilometer up the road, how does it make sense that I must wait a month for someone to connect me in my new place?? I am not forced to use the service prober in my current complex and though I would just stick with Vodacom-huge mistake. I want my whole contract cancelled, I don’t need this. I’ll go with another business that is eager to sign me up. I work from home,can’t wait a month to be reconnected, hell no. Worst service provider ever