No Sense of urgency from Front Desk

<p>I handed in my device to Sandton city office towers repair centre on Monday. I was sent to Vodashop to confirm insurance, after confirmation I called the repair centre to confirm there is 1 screen repair covered over 1 year on my Sony device, but on trying to convey this message the lady at front desk, with a tone of impatience, just told me my device is booked in call back tomorrow to check on it. I called today to check on my device and was told to pay a certain amount to which I tried to remind her of my insurance confirmation. she asked me if i was given an insurance claim form, which ofcourse i wasnt, i currently still await delivery of this form via email. I was told after I fill in the form they will only check with insurance tomorrow. This is not the first time Ive had such a poor repsonse from the front desk staff. Dont-Care attitudes.</p>