No sense of service

After holding on for 20 minutes just to give notice of non renewal of my contract, I get through the most non interested clearly non trained in customer service etiquette person who tells me I must now call back the next day to give the notice or I will be billed a cancellation fee ....what nonsense that I must now hold another 20 minutes tomorrow just to give notice of non renewal! It's crazy that vodacom doesn't even have an email where one can just email there notice too....never mind the fact that I have to go through such a stupid process when the contract is expiring anyway and vodacom should be the one contacting me if they wanted repeat business. ...maybe they have too much money that they don't care to follow up with their clients and with the don't care attitude of their retentions department it's no wonder you have to hold so long! !