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Dyanadree P

1 reviews | Active since Feb 2012

04 Apr 2019, 17:25

No satisfaction, no customer care, pathetic services

On the 29th March I received an call back to my request for porting my ex Vodacom number inorder to take a contract. The agent advised that all is in order and that porting the number will take 15 minutes and that on the 1st April he will contact me to finalize the application for the new contract of the S10 phone. I didn’t receive a call on the 1st April . I contacted Vodacom on numerous occasions and been advised that my number hasn’t been ported and have been transferred from one department to other. No satisfaction, no customer care …. Pathetic service … is this how customers are treated and **** to. Very disappointing and frustrating since this is my second contract with Vodacom. It seems that Vodacom doesn’t want my business.

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Replies (2)
Vodacom
Vodacom's reply04 Apr 2019, 17:45
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
DP
Dyanadree P's update08 Apr 2019, 08:25
Reviewer Update
Still no satification . Received a call on the 4 April, confirmed the porting of number and contract and was promised a call back. On Saturday received a call but still number not ported nor contract .. However I was asked if I would like to upgrade my other contract … Vodacom you really don’t know how to take care of current clients … So disappointed … what do I have to do get my contract or shall I take my business elsewhere.