No sales for vodacom

Hi. I called vodacom sales *** to order a 3gig Sim Card. As the consulate is asking for my details I give my details and request for a 3gig Sim Card thar I need for my other phone as I am already a customer of vodacom. Then they tell me that my information has been moved to a new system and they are not able to assist me and that I have to go to a vodacom outlet. Then I will still have to pay R202 rand for connection fee as they are not able to assist me . I have been buy from vodacom online for 10years now. Why have this problem now. I then spoke to Senzi and told me she will escalade the matter. I call backed and Senzi told me they can't do anything about it and I must go to a vodacom store . I am not able to go to a vodacom store and I can't pay for a connection fee when vodacom is offering sim contracts online for free . And they are not able to assist me. <br> Can someone sort this out. <br> Thanks